Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQ)

Are your products genuine?

Yes. All products sold on Parallel Goods are 100% genuine and authentic. We source products through established distribution and retail channels and carefully verify authenticity before offering them for sale.

We do not sell replicas, copies, refurbished items, or counterfeit products.

Are you an authorised reseller of Nomad, Mous, Alto, or other brands?

No.

Parallel Goods is an independent retailer and reseller. We are not affiliated with, endorsed by, or authorised by Nomad, Mous, Alto, or any other brand unless explicitly stated.

We sell genuine products sourced through independent commercial channels for customers in India.

Where do your products ship from?

All orders are shipped from our Mumbai warehouse.

We maintain local inventory and do not rely on international dropshipping.

Do I have to pay import duty or customs charges?

No.

All products listed on Parallel Goods are already imported into India and stocked locally. The price displayed on our website is the final price you pay.

There are no additional customs duties or import charges after purchase.

Do you offer Cash on Delivery (COD)?

Yes.

Cash on Delivery is available on eligible orders and serviceable pin codes across India.

Availability may vary depending on location and order value.

How long does shipping take?

Most orders are delivered within 4-8 business days across India.

Delivery timelines may vary depending on your location and courier service availability.

Please review our Return Policy page for complete details & comprehensive timelines

Do you provide GST invoices?

Yes.

A GST-compliant invoice is provided for every order.

If you require GST billing details on your invoice, please enter them during checkout or contact us after placing your order.

What payment methods do you accept?

We accept:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Cash on Delivery (where available)

All online payments are processed through secure payment gateways.

Can I return a product?

Yes.

Eligible products may be returned in accordance with our Returns & Refund Policy.

Please review our Return Policy page for complete details, eligibility requirements, and timelines.

What happens if I receive a damaged or defective item?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Our support team will assist you with a replacement, refund, or resolution as applicable.

Do your products come with a manufacturer warranty?

Warranty coverage varies by brand and product.

Unless specifically stated on the product page, warranty and after-sales support are provided by Parallel Goods as the seller and not by the original brand owner.

If you have any questions regarding warranty coverage before purchase, please contact us.