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REFUND & RETURN POLICY
We value your trust and want your experience to be easy, transparent, and reassuring.
Our return and refund policy is designed to be fair to our customers while maintaining the quality standards of our brand.
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1. Return Eligibility
We accept returns only for products that have a manufacturing defect.
The request must be raised within 7 days of delivery.
To process a return, the following must be provided:
• Proof of purchase (order confirmation or invoice)
• A complete unboxing video clearly showing the defect at first opening
• Product must be unused, in new condition, and in its original packaging
If the returned item shows signs of wear, damage, or incomplete packaging, we may issue partial store credit or no credit, depending on the condition.
Please do not return the item directly to the manufacturer.
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2. Refund Type — Store Credit Only
For approved defective returns, we issue:
• Store Credit equal to the product value
(Store credit is usable on any future purchase)
We do not provide cash refunds for defect-based returns.
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3. Pre-Order Refund Policy
We understand that pre-orders require extra patience, so we follow a transparent approach:
• If your pre-order is fulfilled within 30 working days, cancellation refunds are issued only as store credit.
• If your pre-order is not fulfilled within 30 working days, you are eligible for a full money refund to your original payment method.
This ensures fairness while maintaining production timelines for limited or pre-release products.
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4. Return Process & Approval
Once your return is received:
1. Our team inspects the item within 2–4 working days
2. You will receive an email regarding approval or rejection
3. Store credit is issued shortly after approval
In certain cases, if the returned item is severely damaged or used, we may decline the return entirely.
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5. Late or Missing Refund / Credit
If you haven’t received your store credit within the expected time:
• Recheck your account
• Contact your card/bank provider (for pre-order money refunds)
• If still unresolved, email us at [your support email]
We always respond promptly and ensure transparency.
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6. Exchanges
If you received a defective item and wish to exchange it for the same product (color/size/model), please email us.
Exchange availability depends on stock.
If the same item is unavailable, store credit will be issued.
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7. Shipping for Returns
• Customers are responsible for the return shipping cost.
• Shipping fees are non-refundable.
• In special situations where we issue a prepaid return label, its cost will be deducted from the store credit or refund.
We suggest using a trackable shipping service, especially for items above ₹5,000, as we cannot guarantee receipt of packages lost in transit.
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8. Delivery Status & Responsibility
Once an order is marked “Delivered” by the courier, it is considered fulfilled.
We cannot be responsible for:
• Missing packages after delivery
• Incorrect address provided by the customer
However, we will help raise courier investigations and provide documentation for support.
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9. Gift Returns
If the product was marked as a gift:
• You may receive store credit once the returned item is received
• Gift returns must follow the same defect-verification process
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10. Items Not Eligible for Return
• Final sale / clearance items
• Customized or personalized products
• Products returned without unboxing video
• Items not in original packaging
• Free gifts / promotional items
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For any assistance related to returns, defects, or store credit, please contact us at parallelgoods.in@gmail.com. We genuinely appreciate your trust and will do everything possible to support you smoothly.